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Thursday 17th September
Forecourt Convenience & Petroleum Conference and Workstreams

A focused conference day discussing high profile forecourt convenience and fuel related issues affecting global convenience retailers and oil companies. Confirmed speakers include: Tesco, BP, CBX, James Graven, Exxon Mobil, Morrisons and ReD.

Forecourt Convenience & Petroleum Conference at the British Library London
- (£395 / €469 / $650) + UK VAT (can be reclaimed)

Conference chair: Conference Chair: Hank Armour, CEO & President, NACS

Because Insight have a new workshop format, which proved a great success at Global Convenience Benchmarks in Dublin this March, we can provide a great deal of choice at our events and allow delegates to work together in smaller groups on subjects which are of specific interest to them outside of the general session presentations.

The 17th September forecourt convenience & petroleum conference will focus on:

- Developing forecourt food to go and fresh: international best practice on how to create the right brand image and product range.
- Future technologies to increase productivity and profitability: Pay at the pump, on pump advertising and combating credit card fraud.
- Latest developments in fuel handling and logistics.
- Green to gold strategies: how to make an environmental strategy pay back.

Confirmed speakers so far include:

• Conference Chair: Hank Armour, CEO & President, NACS
• Jay Ricker, President, Ricker Oil Co., USA
• Mike Coppin, Director, Freshstop South Africa
• Joe Bona, President Retail Division, CBX.
• Jonathan James, Owner, James Graven.
• Phil Maud, Petrol Director, Morrisons.
• Carl Clump, Chief Executive, ReD.
• Phil Lambeth, Worldwide Equipment Manager, BP.
• Richard Jackson, Forecourt Operations Manager, Tesco.
• Jim Bressi, Food Research & Development Director, Kwik Trip, USA
• Patrick Sewell, Retail Managing Director, Sewell Group
• Edward Wheeler, Managing Director, EUROTANK
• Rien de Koning, Research Director, Foodstep

Conference Programme

Rien De Konig, Research Director
Foodstep.
Launch of European Petroleum Convenience Survey 2009 Results

Rien de Koning, Research Director at Foodstep will be launching results from the 2009 European Petroleum Convenience Survey at Insight/NACS. This new European wide research enables European manufacturers, oil companies and retailers to evaluate petroleum convenience trends and make comparisons across 5 major European markets including the UK, Germany, France, Belgium and the Netherlands. Existing European Petrol Survey clients (overall and country specific) include Total, Lekkerland, Q8, Mars, Coca-Cola, JTI, Mars and Pepsico. European foodservice experts Foodstep combine 40,000 consumer interviews with Experian Catalist's surveys of almost 90,000 European petrol stations to produce this new research. Experian Catalist are experts in surveying petrol forecourts. Foodstep have a 5 year track record in researching the behaviour of petrol station visitors and foodservice trends, initially in the Netherlands and Belgium and more recently Europe wide.

Jonathan James, Owner
James Graven
Independent By Design

Jonathan James is one of the UK's most respected and successful independent retailers. In this provocative presentation Jonathan will set out his vision of the future for independent convenience retailing. Jonathan's award winning Ely forecourt store was years ahead of its time. In this presentation Jonathan will reveal his thoughts and plans for a new, radical, store design intended to evolve local community engagement to a new level and create a new personalised 'community hub' in the 21st Century. He will also set out his views on how independent retailers can create a new platform for success in partnership with symbol groups.

Jay Ricker, President
Ricker Oil Company
what's happening in the US market today ?

Jay Ricker is President of Indiana based Ricker Oil Company. Ricker Oil operates 30 convenience retail locations in Indiana, as well as a petroleum distributorship and other enterprises. Jay's presentation will focus on recent changes in the US market and how the US convenience and petroleum industry is weathering the recession. In particular, he will discuss the opportunities created through major oil company ‘sell offs' and his own experiences in doing a market buyout. He will also discuss the difficulties in securing finance, selling locations off, the issues that face operators with franchisee and non-franchised portfolios and the continued bifurcation of the industry in the US as divested stores are culled out.

Phil Maud, Petrol Director
Morrison's
How Morrison's and DHL Use Real Time Data to Maximise the Effectiveness of their Fuel Supply Chain

Morrison's, in partnership with DHL, are the market leader in UK retail forecourt fuel logistics and in this presentation Phil will explain the systems and teamwork underpinning their award winning relationship. With annual sales in excess of 3.5 billion litres (circa 9% UK Market share), Morrison's ability to access and analyse real time data and manage each £40K value tanker load individually brings major advantages in terms of command, control and availability of stock to customers on the forecourt. It also brings significant advantages in trade terms, productivity, environmental impact and fuel security, allowing Morrison's to optimise their portfolio of suppliers and supply locations.

Jim Bressi, Food research & development Director
Kwik trip
Applicable Grab and Go Solutions for the Convenience Store Retailers

With continued downward economical pressures, smart convenient store retail operators in foodservice are turning to Grab and Go Solutions for long term viability and profits. Utilizing these concepts retailers can address consumer needs for convenience, price sensitivity and variety all while reducing margin pressures and in store labor. Here from an experienced US retailer how they successfully manage this program and how they are able to profit from it. The speaker is Jim Bressi Director of Food Research and Development for Kwik Trip Stores located in La Crosse Wisconsin.

Joe Bona, President Retail Division
CBX
Developing forecourt food to go and fresh

Joe Bona's presentation will benchmark international best practice on how to create the right forecourt brand image and product range.

As emphasis moves towards the forecourt convenience-retailing sector, major change has occurred in the perception of c-stores. The pleasant smell of hot bakeries and premium coffee are replacing petrol fumes and are persuading people to take time to relax and look at the new improved service areas. This presentation will provide insight into how to move forward within this unique sector and highlight international best practice.

Patrick Sewell, Retail Managing Director
Sewell Group
Sewell People....beyond the transaction

Sewell Group is a family owned company based in Hull, East Yorkshire. The Group's activities are very diverse from: petrol retailing to estates management and children's nursery to PFI education/health schemes. Sewell Retail specifically operates 12 petrol-convenience outlets and currently employs 220 people. Recognised over 10 years ago as an “Outstanding” Investor in People, the company has continued to focus its attention on its people. In early 2009 the company was acknowledged within the Sunday Times Top 100 Companies to Work For. This is the largest and most comprehensive survey of workplace engagement, opinion and satisfaction in the UK. This presentation will explore some of the process and culture behind both this award and the company's success to date.

Julie Sobelman, CIH, CSP, LEED AP, Senior Consultant
The Murphy Group LLC
Green to Gold Strategies

Green – the buzzword of the decade. While it is certainly trendy to be green, is there a business case to be made for greening your business? As follow-on to the NACS toolkit, this module focuses on an evaluation approach to identify and implement economically and socially responsible changes that fit your individual business model. The Murphy Group LLC is a global consultancy based near Washington DC. TMG provides management consulting to fuels\convenience retailers, including sustainability initiatives.

Malcolm Tinkler, Managing Director
Greengate Energy
Managing Your "Energy Hungry" Assets

It should not be a surprise that energy is becoming a larger and more critical component of the profitability of your business. For retailers, next to labour, energy can be the largest operating expense. Knowing key details of your energy consuming equipment on sites, combined with historical and real-time energy consumption is critical to measuring and managing as well as understanding your energy use and operating costs. Without a strong plan to manage energy across your estate - your assets, operations, maintenance, and information and more so, your profits may be at risk. Greengate Energy offers the following services as part of its MMC (Measure, Monitor and Control) solution - Estate Management, Real-time Energy Monitoring and Asset Alignment.

Edward Wheeler, Managing Director
EUROTANK ENVIRONMENTAL LTD
Diesel on your customers' shoes: the effects of microbial contamination on fuel retailers.

Eurotank has been working extremely closely with it's customers to develop pro-active and re-active solutions to microbial contamination issues.

Adding bio diesel into a retail fuel station can cause significant microbial growth, which can eventually lead to blocked filters. From the customers perspective, blocked filters can cause significant annoyance at the length of time it takes to re fill their vehicles. When the flow rate drops to below 15 litres per minute, the nozzle cut off doesn't work and the customer can end up with diesel all over their clothes and shoes as they overfill their vehicle. Eurotank is the leading provider of tank and fuel maintenance services in the UK, the company has grown by 400% in the last 36 months.

Erin Faessler, Product Manager
Vapor Systems Technologies, Inc.
Evolution of USA Vapor Recovery Regulations and Technologies – Controlling air and groundwater contamination with real ROI

Erin Faessler’s presentation will focus on the evolution of Phase II vapor recovery in the USA, benefits to the environment, real ROI, and how that interfaces with world markets implementing new vapor recovery requirements for gasoline dispensing facilities (GDF). Vapor Systems Technologies, Inc. (VST) specializes in the development, engineering, manufacturing, and sale of innovative solutions designed for capturing, controlling, and managing fugitive vapors at GDFs. 20 years of “Green” focused innovation has earned VST an elite position in one of the strictest, regulated vapor recovery markets around the world – California. Products includes: CARB EVR certified ENVIRO-LOC™ Phase II vapor recovery hoses, safety breakaways, nozzles, and emission control systems for UST pressure management – including the latest innovative breakthrough, the Green Machine™.

Jamie Thompson
Safety & Environmental Consultant to the Retail Petroleum Industry (Speaker sponsored by PetroTechnik)

Jamie served as Principal Petroleum Inspector for the London Fire Brigade for 38 years before becoming an independent consultant. He is currently chairman of the European Technical Standards body (CEN) for standards relating to Petrol Filling Stations including tanks, pipes and other safety equipment. He is chairman of the Technical committee of the Association for Petroleum and Explosives Administration (APEA) and was editor of its journal the Bulletin for 23 years.

A review of the best practices and latest trends in storage tank and fuelling systems. A look back at the history of the industry, seeing how poor planning involving safety and environmental issues can add to costs and how a new way of thinking can counteract these issues. Jamie will be looking at how trends have moved from work intensive installations to new developments in pre-fitting, modular systems and looking to the future of installations and the impact of how new technology and methodologies can reduce costs and eliminate environmental and safety concerns.

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