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The new frontier in the UK Convenience store sector is in supply chain. To maximise its growth potential, the sector is attempting to become more responsive to potential shopper demand and this means more efficient, more frequent deliveries and changes to pack and outer sizes. How is the present UK C-store supply chain and supporting technology developing to meet the challenge of the Just-in-Time consumer? UK C-Store operators are conscious that overseas models - particularly 7-Eleven Japan may provide a benchmark for the UK. This report case studies 7-Eleven Japan's supply chain from "Flow Through Centre" to store and assesses its relevance to the UK. The chain has 8200 outlets operating 24-hour opening. 30% of their business is short life fresh food, delivered three times a day into very tight windows. 7-Eleven's "Total Information System" is state of the art and is in advance of current UK ordering and distribution systems. UK C-store delivery systems have evolved rather than been developed logically. Symbol group operators typically deliver from a small number of large RDCs, with much fresh and chilled food being delivered by a third party or direct from suppliers. Stores receive a large number of uncoordinated deliveries. Ordering and IT systems are increasingly sophisticated, but handicapped by lack of investment and training and human failure to exploit their full potential. All the major convenience players are agreed on the need for a logistics solution which will work for fresh and chilled foods in small amounts, reducing stock and wastage and making accurate forecasting less necessary. How can this actually be implemented? Bread, milk and fresh/chilled food suppliers already deliver to small stores and have developed the necessary infrastructure. Their van fleets are often under-utilised, suggesting the need for partnerships and consolidation. Flexibility, adaptability and willingness to change will be what is ultimately required. This report analyses how the current UK convenience infrastructure works, compares this with best global practice, and suggests possible ways forward. It is based on in-depth research on 7-Eleven Japan, interviews with manufacturers, third party logistics service providers and all leading UK C-store operators, including symbol groups, forecourts, co-ops, wholesalers and multiples.
Published: November 2000 Price: £ 495, US$ 850, € 0
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Insight Research .:. 2 Severn Street, Welshpool SY21 7AB, United Kingdom |
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