INTRODUCTION | 3 |
EXECUTIVE SUMMARY | 4 |
MAIN REPORT | 9 |
1. The Retailer Extranets Today | 10 |
1.1 Ongoing Development - What Can the Extranets Now Do? | 10 |
1.2 Who Uses the Extranets? | 12 |
1.3 Supply Chain Use | 13 |
1.4 The Extranets in Sales and Marketing | 15 |
1.5 Production Planning, Finance, and Other Uses | 16 |
2. An Under-Exploited Opportunity? | 18 |
2.1 A World Awash with Data | 18 |
2.2 Culture Change and Practical Difficulties | 19 |
2.3 Can the Data be Trusted? | 22 |
2.4 Four Different Extranet Systems | 24 |
2.5 Data v Information | 26 |
2.6 The Internet Itself | 27 |
3. Recent Ideas and Solutions | 29 |
3.1 Simplifying the Data: Alerts and Exception Reporting | 29 |
3.2 Standards and Global Data Synchronisation | 32 |
3.3 Consolidating the Extranets | 33 |
4. Extranets and the Supplier/Retailer Relationship | 38 |
4.1 Which Extranet? The Suppliers’ View | 38 |
4.2 Relationship Building and the Extranets | 39 |
4.3 Collaboration and the Extranets: CPFR and Category Captaincy | 41 |
4.4 The Problems for Small Suppliers | 44 |
5. The Retailer Extranets in Detail | 46 |
5.1 Tesco and TIE: Why Little Recent Change? | 46 |
5.2 Sainsbury and SID: PDS, ARM, CPS, and CPM | 49 |
5.3 Asda and Retail Link: Sports Car of the Extranets | 53 |
5.4 Safeway and SIS: Basic No Frills System | 57 |
5.5 The Others: Smaller Extranets and Other Data Systems | 58 |
6. Conclusions and Recommendations | 60 |
6.1 The Future: Technology, Process, and People | 60 |
6.2 Who Owns the Data? | 61 |
Published: November 2003
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