INTRODUCTION | 3 |
EXECUTIVE SUMMARY | 4 |
MAIN REPORT | 9 |
1. Collaboration in 2004 | 10 |
1.1 More Opportunities, but Less Actual Practice? | 10 |
1.2 Faster Communication, or Too Much Data? | 11 |
1.3 Are Culture Changes Taking Place? | 13 |
1.4 Retailer Attitudes | 15 |
2. The Impact of Globalisation | 16 |
2.1 The Growth of Global Standards | 16 |
3. Strategic Supply Chain | 19 |
3.1 CPFR | 19 |
3.2 Event Management | 20 |
3.3 Extranet Collaborative Applications | 22 |
3.4 VMI/CMI | 25 |
3.5 Supplier "Upstream" Collaboration | 27 |
4. Physical Supply Chain | 29 |
4.1 Factory Gate Pricing Revisited | 29 |
4.2 Developments in Distribution Centre Technology | 31 |
4.3 In-Store Logistics and On-Shelf Availability | 34 |
4.4 The Development of RFID | 35 |
5. Technology, Processes, and People | 37 |
5.1 Collaboration v Commercial Issues | 37 |
5.2 Do the Major Retailers Really Want Collaboration | 39 |
5.3 Can People and Processes keep Up With Systems? | 41 |
5.4 The Need for Collaboration Within Organisations | 42 |
6. The Major Retailers | 44 |
6.1 Tesco: Less Collaboration? | 44 |
6.2 Asda: More Collaboration? | 47 |
6.3 Sainsbury: Fulfilment Factories | 49 |
6.4 Safeway/Morrisons: in Transition | 51 |
6.5 Somerfield: in Recovery | 52 |
6.6 The Smaller Retailers | 53 |
6.7 A Glance at the European Major Multiples | 54 |
7. Conclusions and Recommendations: When, Where, and How? | 56 |
7.1 When - Processes: the Vital Link | 56 |
7.2 Where - Which Suppliers and Categories? | 57 |
7.3 How - Supplier-Led Collaboration for Real Progress | 59 |
Published: March 2004
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