INTRODUCTION | 3 |
EXECUTIVE SUMMARY | 4 |
MAIN REPORT | 8 |
1. The Number One Priority | 9 |
1.1 A Hot Topic | 9 |
1.2 The Scale of the Problem | 10 |
1.3 Measuring On-Shelf Availability | 11 |
1.4 The ECR Initiatives | 13 |
2. The Causes | 14 |
2.1 Why is the Product not On-Shelf? | 14 |
2.2 Inventory and Stock Errors | 15 |
2.3 Forecasting and Other Supply Chain Difficulties | 16 |
2.4 The Last 50 Yards/Metres - Still the Main Problem | 18 |
3. The Solutions | 20 |
3.1 Stores and Stock Rooms: Now Better Organised? | 20 |
3.2 Shelf-Ready Packaging: Now a Priority | 22 |
3.3 Improved Flexible Merchandising Units: the Semi-Pallet…and More? | 26 |
3.4 Colour Coding: Is Simplicity the Answer? | 27 |
3.5 The Major Retailers' Extranets: Suppliers Monitor Availability | 29 |
3.6 RFID: Future Cure for All Availability Problems? | 31 |
3.7 Different Stores and Products, Different Solutions | 32 |
4. The People Issues | 34 |
4.1 Motivating the Shelf Replenishers | 34 |
4.2 Retailer/Supplier Collaboration: Whose Problem is it? | 37 |
4.3 The Role of the Third Party Logistics Provider | 38 |
4.4 On-Shelf Availability and the Shopper | 39 |
5. The Major Retailers | 41 |
5.1 Tesco - On-Shelf Availability a Priority | 41 |
5.2 Asda - Finding the Causes First? | 46 |
5.3 Sainsbury - Total Supply Chain Reorganisation | 49 |
5.4 Morrisons - Are Reduced Ranges the Answer? | 51 |
5.5 Other Retailers - UK, Ireland, and Europe | 53 |
6. The Future | 55 |
Published: October 2004
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