Insight Reports

C-Store Product Availability

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C-Store Product Availability List of Powerpoint Slides At Insight’s Future of International Convenience event last September, industry leaders voted to identify product availability as the number one issue facing the industry. Insight’s C-Store Product Availability report was commissioned to meet this challenge and to investigate root causes of poor product availability, best practice and possible solutions. This new report is intended for use as a benchmarking tool for supplier strategy to maximize the availability of their products. Report Methodology and Coverage Industry Leader Report Table of Contents Trade Survey Data Table of Contents Sample Slides/Charts Insight Customer Feedback

The Fragmented Route to Market
The £23Bn route to 54,000 C-stores
Priorities for Symbols & Independents
Charts showing % EPOS take up amongst Independent, symbol & forecourt stores
Chart showing % symbol growth
Discipline on ranging
Too many SKUs
Work is ongoing on range rationalization
What is the appropriate range for a C-store?
Supplier support and advice on core ranges
Adherence to category planograms
Chart showing % symbols deviating from group advice on merchandising
Insufficient space allocation on key lines
Incorrect product replenishment
Chart showing % differences between symbol buying patterns
Chart showing % variation in Symbol C&C visit frequency
C&C maintains availability for un-affiliated independents
C&C also helps maintain availability for symbols
Chart showing % of reasons for C&C visit
Chart showing % product out of stocks
Trade engagement strategy
Chart showing % rep scores
Chart showing % best rep service
Chart showing % reasons for high rep score
Rep preferences
More education - less deals?
Alternative methods to reach 30,000 independents
Chart showing % trade literature read
Chart showing % website use
Chart showing % visits to trade exhibitions
Chart showing % retailer ethnicity
Priorities for Big Box and Multiples
The absence of a tailored logistics system
Progress towards smaller case sizes
Challenge to supplier manufacturing efficiencies
The van sales route
Appropriate ranging
Big box rationalisation
Suppliers on big box rationalisation
Staff motivation and focus
Motivational problems
Bells, Jacksons, Wawa and QuikTrip
Priorities for forecourts
UK Forecourt market structure
The challenge for forecourts
Chart showing % forecourt routes to market
Chart showing % wholesaler used.
Forecourt stockholding
Discipline and advice from big oil, symbols & suppliers
Chart showing % forecourt rep scores
The best reps: P&H and Cadbury
Chart showing % readership of forecourt trade press
Forecourt Trader, the "industry guide"
Mailings from delivered wholesalers most important, also exhibitions
Attendance at Trade Exhibitions in the last 12 Months
The "ideal" exhibition
Websites for information
Category priorities for product availability
Shopper reaction to OOS: Is it product specific?
Tobacco: helpful reps are vital to suppliers AND retailers
Bread and milk: more education on core range
Confectionery, snacks and Ice Cream: smaller case sizes
Beer and soft drinks: better forecasts, range/merchandising
Fresh & chilled food: smaller pack sizes & more shelf life
Ambient and non-food: more education on core range
Common themes across the sector
Collaboration
Challenges for collaboration
Shrinkage
“C-Store friendly” shelf ready packaging
Move to shelf reading packaging for all products?
Auto replenishment and exception reporting
Retailer and supplier views on auto replenishment
Auto replenishment - disadvantages?
Exception reporting
Forecasting inaccuracy and demand spikes
The impact of promotions
The Future: Conclusions & recommendations

Published: July 2005
Price: £495 price includes hard & electronic copy of report and Powerpoint presentation on CD ROM. In house presentation/C-Availability benchmarking session costs an additional £495
 
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